RETURNS & EXCHANGES

We aim to ensure every product meets your expectations. If you need assistance with a return or exchange, please review the guidelines below or get in touch so we can assist you directly.

Skincare Products

Due to the nature of professional skincare:

• Products cannot be returned or refunded if opened or used
• This is to ensure product integrity and hygiene standards

Faulty or Damaged Items

If your item arrives damaged or faulty:

• Please contact us within 48 hours of delivery
• Include your order number and a photo of the product
• We will arrange a replacement or suitable solution

Unopened Products

Unopened and unused products may be eligible for return:

• Must be returned within 7 days of purchase
• Must be in original packaging and resale condition
• Return shipping costs are the responsibility of the customer

Treatments & Bookings

• Cancellations or rescheduling require at least 24 hours notice
• Late cancellations or no-shows may result in a forfeit of deposit or booking fee

Need Help?

If you’re unsure about a product before purchasing, we strongly recommend reaching out first.

We are always happy to guide you toward the right products for your skin.

📞 084 5002211
💬 WhatsApp available