Notification of any damage in delivered goods should be made within 24 hours of their receipt by telephone on 0845002211 or email firstname.lastname@example.org If a product appears to be faulty, this should be reported via email or telephone and returned to us within 7 working days of notification.
You have the right to cancel your order at anytime within 30 working days following receipt of your goods. If you wish to cancel your order please return the unopened and unused goods in their original packaging to us within 5 working days of notifying us of your wish to return the order. We will process a refund on receipt of goods.
Please note, we cannot process refunds for goods that are not returned to us within the specified 5 working day period, have been opened, used or are not in their original packaging.